FAQs Archive - Turrell Building

Q: Does this guarantee apply to renovations and extensions?

The guarantee applies to all work completed under a signed Turrell building contract. For renovations and additions, it covers only the new work. It does not extend to any existing structure or to new work that is damaged as a result of existing structure failure.

Q: What happens if I identify an issue?

Contact us in writing with a description of the concern and any supporting photos. We'll arrange an inspection within a reasonable timeframe and determine whether the issue qualifies under the guarantee. If it does, we'll work to repair or rectify it at our discretion.

Q: Does the guarantee transfer if I sell the property?

No. The guarantee applies to the original owner named in the building contract and is not transferable.

Q: What are my obligations as an owner?

To keep the guarantee valid, the property needs to be properly maintained. This includes following standard maintenance guidance, such as the CSIRO Foundation Maintenance Guide, keeping drainage in good order, maintaining termite protection systems, and notifying us promptly if you suspect an issue.